Stefanini Group Introduced Sophie 4.0

Updates for an omnichannel virtual assistant, AI solution, and online AI capabilities event.

Virtual assistant, Sophie 4.0

Southfield, Mich., November 12, 2020 – Stefanini Group, a $1 billion global technology company specializing in digital solutions, with locations in 41 countries across the Americas, Europe, Australia, and Asia, has launched a new version of its omnichannel virtual assistant and AI solution, Sophie 4.0.

Equipped with a completely new Knowledge Trainer interface, Sophie 4.0 is even easier and quicker to train than the previous software. The CommonKnowledge feature has been enhanced, allowing the reuse of rules and all content across different instances, including images, documents, and concepts. Sophie 4.0 also has improvements in the preprocessing engine to read websites more effectively (with Portuguese support added), a new enhanced version of Microsoft Teams integration, improvements in voice recognition over the phone, and several improvements in JavaScript Object Notation (JSON) integrations.

"As a company always committed to reinventing itself, we felt it was time to adapt and evolve Sophie's software for an improved user experience," said Stefanini Artificial Intelligence Research and Development Director Fabio Caversan. "Sophie is widely used across our internal team and client portfolio, and we look forward to hearing how Sophie 4.0 can positively support businesses on their digital transformation journey."

Sophie is designed with an original set of artificial intelligence algorithms, replacing script-based human service with automation. Sophie is trained in voice processing, text interpretation, and self-learning initiation. Using its technology to source information, the AI assistant is easy to train and implement into business. Sophie can achieve the same results as other AI technologies, with five percent of the training required by other tech tools. She was also recognized in the "ISG Provider Lens" report, won the "100 most innovative IT" in the digital industry category, and earned the "Bank Report" award in 2018 in the self-service category.